Refund policy

We hope you are satisfied with your purchase. If, however, you need to return an item, please review the policy below.

Return Window

Customers may request a return within 15 days of delivery.

Condition Requirements

To be eligible for a return, items must be:

• Unused
• In the same condition as received

Items that do not meet these requirements will not be eligible for a refund.

Return Shipping Fee

The cost of return shipping will be deducted from your refund.

Restocking Fee

All approved returns are subject to a 5% restocking fee, which will be deducted from the refund amount.

Refund Method

Refunds will be issued after the returned item has been received and inspected.
Please allow a few business days for processing.

Damaged or Defective Items

If your item arrives damaged or defective, please send photos or a video recording showing the issue to orders@supersimple.com

Once we've reviewed and approved, we will send a new replacement at no additional cost.

Non‑Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These will be clearly indicated on the product page.