Frequently Asked Questions

What countries do you ship to?

This shop only ships to the United States and United Kingdom. In Canada you can find Super Simple products at Ploom Baby Canada!

We hope to add more countries in 2026.

Follow @supersimpleofficial on Instagram for updates!

Thank you for your patience!

How long will shipping take?

Shipping times can vary, based on location.

United States
We try to deliver your items in 4 - 8 business days.

United Kingdom
We currently ship to the UK from the United States, so shipping can take 10-15 business days.

Returns

We want you to love your purchase! If you're not completely satisfied with your plush item, you may return it within 30 days of delivery for a refund or exchange.

To be eligible for a return, the plush must be unused, unwashed, and in its original condition & packaging with tags attached. For hygiene and safety reasons, we cannot accept returns on plush items that show signs of wear, damage, or use.

Items returned to us in a condition that cannot be accepted will be disposed of.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

A $5 restocking fee will be deducted from the refund.

Please contact us using the form below to inquire about returns. Please include your order number if possible. Thank you!

What other products are planned?

We're currently working on a lot of new products - including additional plush. We've gotten a lot of requests for the Star & Owl and the Ant from Bumble Nums.

Look forward to new items in the back half of 2026!

Contact form